Privacy Policy

Last updated: October 29, 2026

Haven of Hope Soul Care respects your privacy. This policy explains how we collect, use, and handle personal information through our website.

For privacy questions or requests, contact info@havenofhopesoulcare.com.

We collect information you submit through our website, including:

• Your name and email address when you request a resource or subscribe to updates.
• Your name, email address, area of interest, and message when you submit a contact inquiry.
• Other information you voluntarily include in your correspondence.

Please do not submit medical records, financial information, identification documents, or sensitive details about yourself or other people through website forms.

We use the information you provide to:

• Respond to inquiries about our services, resources, and partnerships.
• Facilitate access to requested resources.
• Send reflections, ministry news, and updates when you subscribe.
• Maintain records of inquiries and subscriptions.
• Operate, maintain, and protect the website.
• Understand website use and measure advertising effectiveness.

Submitting a general contact inquiry does not automatically subscribe you to email updates.

Our signup forms explain when requesting a resource also includes subscribing to occasional updates.

Signup information may be stored on our website and transferred to MailerLite, our email service provider, to manage subscriptions and communications.

MailerLite may process delivery and engagement information, such as email opens and link clicks.

You may unsubscribe at any time using the unsubscribe link in our subscription emails or by contacting info@havenofhopesoulcare.com. We may still respond to inquiries or send communications necessary to fulfill a request.

Our website and hosting services may process technical information, including IP addresses, browser and device information, access times, and requested pages, to deliver the website, diagnose problems, and protect against misuse.

We use Google Analytics 4 to understand how visitors find and use our website, including the pages they visit and their interactions with our content. Google Analytics may process browser and device details, referral sources, and website interaction information.

We use Google Search Console to monitor our website’s visibility and performance in Google Search.

We use Meta Pixel to measure the effectiveness of Facebook advertising and understand actions visitors take after viewing or clicking an advertisement. Meta Pixel may transmit information about website visits, device and browser details, and interactions to Meta. Meta may associate this information with your Meta account and use it according to its privacy policy.

Cookies and similar technologies support website functions, analytics, and advertising measurement. Where required by applicable law, we request consent before activating optional analytics or advertising technologies.

You can manage cookies through your browser settings and, where available, our website’s cookie controls. Blocking cookies may affect some features but does not prevent you from contacting us or reading general website information.

Haven of Hope Soul Care does not sell or rent your personal information.

We use service providers, including our website host, Google, Meta, and MailerLite, to operate the website, understand visitor activity, measure advertising, and manage email communications. These providers may process information as described in this policy and under their own applicable privacy terms.

Authorized personnel and website support providers may access information as needed to respond to inquiries, maintain the website, and manage subscriptions.

Although we do not sell personal information for money, disclosures through advertising technologies may qualify as “sharing” or a “sale” under certain privacy laws. Where applicable, we provide the choices required by those laws.

We may also disclose information when required by law or when reasonably necessary to protect legal rights, address fraud or security issues, or protect someone’s safety.

Our website links to external services, including Thinkific, Facebook, Substack, Amazon, and Redemption Press.

When you follow an external link, information you provide to that service is handled under its own privacy policy and terms. This includes registrations, purchases, downloads, subscriptions, and messages submitted on those platforms.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, managing subscriptions, and meeting applicable legal obligations.

You may request deletion of your information. Some records may need to be retained for legal, security, or administrative reasons.

We use reasonable administrative and technical measures to help protect personal information. However, no website, storage system, or method of electronic transmission can be guaranteed completely secure.

You may contact info@havenofhopesoulcare.com to request access to, correction of, or deletion of personal information you have provided, or to withdraw from email updates.

We may need to verify your identity before completing a request. Additional privacy rights may apply depending on where you live and the laws that apply to our activities.

Our website forms and email subscriptions are not intended for children under 13. We do not knowingly collect personal information from children under 13 through these features.

If you believe a child has submitted personal information, please contact us so we can review and address it.

Website forms are for general inquiries and resource requests. Submitting a form does not establish a counseling relationship or guarantee confidential clinical care.

Haven of Hope Soul Care does not provide emergency mental health services; if you are in immediate danger or experiencing a mental health emergency, contact local emergency services or go to the nearest emergency department.

We may update this policy as our website or practices change. The revised policy will be posted on this page with an updated date.

Haven of Hope Soul Care
Email: info@havenofhopesoulcare.com